Refund policy
Returns & Refunds
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it—unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.
To initiate a return, please contact us at vanessa@pear-studios.com. Please note that returns must be sent to the following address:
PEAR STUDIOS
Dirschauer Straße 14a
81927 Munich
Germany
If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, feel free to contact us at vanessa (at) pear-studios.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate and resolve the issue promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you may place a new order for the desired item in a separate purchase.
European Union – 14-Day Right of Withdrawal
Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, without providing any reason.
As described above, the item must be in the same condition in which you received it—unworn, unused, with tags attached, and in its original packaging—and you will need the receipt or another proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at vanessa (at) pear-studios.com.